The Fiji Revenue and Customs Service (FRCS) is working to improve the accuracy and reliability of its taxpayer records following a technical assistance mission with the Pacific Financial Technical Assistance Centre (PFTAC) of the International Monetary Fund (IMF).

The mission, held from October 19 to 28, was led by IMF consultant Adam Hunt, who worked alongside FRCS officers to identify ways to strengthen the management and maintenance of the taxpayer register.

The initiative aims to establish an ongoing process for reviewing and updating taxpayer information, ensuring records remain accurate and complete as part of FRCS’ daily operations.

An accurate taxpayer register is essential for effective tax administration, helping ensure that filing requirements, notices and compliance reports are based on correct taxpayer information.

It also reduces the risk of incorrect reminders, improves service delivery and allows FRCS to better direct its compliance activities.

During the discussions, officers examined issues involving closed businesses, estates of deceased taxpayers and older records affected by previous system migrations.

The mission also identified areas where existing procedures, reporting and processes could be improved to strengthen the integrity of the register.

FRCS says the improvements will support voluntary compliance and help build greater trust and confidence among taxpayers.

The Service has acknowledged PFTAC’s continued support and partnership in strengthening tax administration in Fiji.